Transparency matters... here is a look at our process.
Discovery
Our team sifts through millions of potential claims in the CA State Controller's Unclaimed Property database. If we determine we can save you time and help you recover what’s rightfully yours by handling all the red tape, we’ll reach out to ensure a smooth, stress-free process.
Safe and Secure
The safe way is the smart way. Bolster Content is registered with the State Controller’s Office as investigators. We strictly follow California Code of Civil Procedure Section 1582, which ensures that no compensation ever exceeds 10% of the recoverable property value. You won’t pay a cent upfront—we only receive payment after your claim is approved and you’ve received your funds. Bolster is committed to making this process risk-free and transparent. More details on payment are below.
Outreach
Once we make contact, we provide key information and guide you through the process. Bolster prefills all necessary claim paperwork, including documents that verify your identity. Working with us accelerates the filing process, as we handle the technical details while minimizing clerical errors. All we need are the required signatures and documents, which we gather in person.
In-Person Meeting
Some things still need to be handled the old-fashioned way—with pen and paper. California law requires "wet" signatures, so we’ll come to you—whether by foot, car, or plane—to save you time. For claims over $1,000, we partner with a State-Certified Notary to streamline the process. At this meeting, we sign both a State-Issued Claim Affirmation Form and a Standard Investigator Agreement, outlining the terms of our assistance in this sometimes complex process.
Filing the Claim
As registered investigators with the Unclaimed Property Division, we ensure all documentation, signatures, initials, and notarized items are correctly gathered before submitting the complete claim to the State Controller’s Office. Once submitted, the state processes claims on a first-come, first-served basis, which can take up to 60 days.
Claim Timeline & Status Check
Once processed, the 180-day review period begins, and a claim number is issued. This allows us to track its progress. Each claim must be reviewed by the state and if stock assets are involved, an additional 120 days to 1 year is to complete corporate activity research such as acquisitions, stock splits, mergers or dividends will be needed.
Claim Approval
Approval is always the goal, but sometimes the state requires more information. In such cases, they contact us directly—so you don’t have to worry about back-and-forth communication. If we need anything to bolster your claim, we’ll reach out.
Payment
Per the terms outlined in the Standard Investigator Agreement, both the claimant and the investigator will receive separate state-issued checks (warrants) for approved claims. The claimant’s check is mailed to the current address listed on the Claim Affirmation Form, while the investigator’s check is sent to the registered address on file with the State Controller’s Office. If there were Share of Stock or Mutual Funds in the claim, a stock transfer letter will be issued to all parties, which may take an additional 6-8 weeks.
